1. Current free period
CasePilot Pro is published as free through 31 December 2026. No refund applies where no payment was collected.
2. Future published price
From 1 January 2027 the published amount is BDT 250 plus applicable VAT per month. The current app source does not define a one-month trial or old/new-user eligibility rule.
3. Verified transactions only
This policy applies only to a payment collected through a verified official CasePilot Pro channel. Payments to impersonators, personal accounts not officially instructed, or unrelated stores/providers are outside CasePilot Pro control.
4. Cancellation
Where a recurring paid plan is later implemented, cancellation should stop future renewal after the current paid period, subject to the exact purchase-channel terms. Removing the app, revoking Drive or deleting local data does not automatically cancel an external billing agreement.
5. Refund review
A refund request may be reviewed for duplicate charge, verified unauthorised transaction, failure to deliver the purchased entitlement, or another right required by applicable law. Change of mind, unused time, device incompatibility ignored before purchase, third-party outage or loss caused by missing backup/key may not automatically qualify.
6. Request information
Contact official support with transaction date, amount, channel, reference, account identity and a concise reason. Do not attach client case data, recovery keys, app PINs or full backups.
7. Timing and method
Approved refunds are returned through the original or legally appropriate payment route where possible. Processing time depends on the provider. Taxes, provider fees and mandatory consumer rights are handled according to applicable rules.
8. Data after cancellation
Cancellation of a future subscription is separate from local-data management. The current source does not lock locally stored case data merely from an unverified date check. Users remain responsible for exporting, retaining and securely deleting their records.
9. Changes and contact
Material changes will show a new effective date. Use the Support page before making any payment or refund request.